Contact support
Email support@withaxe.ai. Include the approximate time, the action you attempted, and a Task or purchase reference if available. Describe the problem without sending confidential documents, passwords, recovery codes, sign in links, or payment card details.
Account access
Create an account when signup is available, verify your email, and open your workspace. Existing customers can sign in with an email link. Two step verification with an authenticator app is optional in account settings. If you have enabled it, use a recovery code through the sign in flow when your authenticator is unavailable. Support cannot use an email request to bypass identity or security checks.
Work and payments
If an action offers Retry, retry it once and retain any error reference. Closing the browser is not cancellation; use the Task's stop control when available. Completed work remains subject to account access and file retention.
See credit and purchase terms and your billing settings. For payment questions or refund requests, email billing@withaxe.ai. Pending payment is not confirmed credit.
Security and privacy
Report suspected security issues to security@withaxe.ai. Send a description and affected time or reference without credentials or customer content. Read our security information to learn how Axe protects your account and work.
For access, correction, deletion, or an evaluation opt out request, contact privacy@withaxe.ai. Your organisation owner can change Evaluation settings. See Data controls and the privacy policy for lifecycle limits.